Mason Peressini
Senior Systems Support Specialist
mperessini@reed.edu
Phone: 503-517-7609
Location: ETC 104
Hours: Monday - Friday, 8:30 - noon and 1 pm - 5 pm
What I Do:
- Provide technical support for faculty, staff, and students (in person, and via phone, email, chat, and screen share) including OS, application, hardware, and network troubleshooting
- Lead the administration of the Mobile Device Management system for all college Macs by creating and maintaining images, software policies, configuration profiles, and scripts; ensure integrations with other systems
- Assist with the imaging, deployment and management of Mac and Windows computers used by employees and in academic spaces across campus
- Assist with the administration, support, and account provisioning of core user systems including email, calendaring, multi-factor authentication, virtual private network, and others
- Assist with the distribution and support of software used in teaching and research; manage relationships with software vendors, including the virtual computing lab environment
- Consult with faculty and staff to support effective use of technology in teaching, research, and administrative work
- Assist with the administration and documentation of systems and processes critical to department operations
- Assist with the creation and lifecycle management for all college computing accounts and assets
- Assist with recruiting, training and mentoring of student employees